ROYAL PALM PROPERTIES

Open House Hostess Interface & Interaction Flow

Royal Palm Yacht & Country Club

BRAND STANDARD

You are the first impression of Royal Palm Properties.
Today, this home is yours to host—welcome every guest with warmth, professionalism, and confidence.

CORE PRINCIPLE

Ask. Listen. Connect. 
Never advise, interpret, or persuade. 

1. ARRIVAL — FIRST IMPRESSION

Greet every guest with eye contact and a smile. Invite them to sign in and thank them for visiting.

ESSENTIAL INFORMATION (REQUIRED)

2. ENGAGEMENT — NATURAL CONVERSATION

OPTIONAL DISCOVERY (IMPORTANT — CAPTURE WHEN POSSIBLE)

(Use conversationally, but complete when appropriate)

3. PROPERTY EXPERIENCE — GUIDED, NOT DIRECTED

Allow guests to explore freely. Stay present, but give space.

  • Be available without hovering
  • Let guests lead the pace
  • Answer questions only when asked

WHAT YOU CAN SPEAK TO

  • Finishes and materials
  • Appliances and design features
  • Information from the provided feature sheet

Always remain factual—never interpret or influence.

4. COMMUNITY ORIENTATION

Use the listing board and community map to guide visually.

  • Show current Royal Palm Properties listings
  • Explain Interior / Golf / Waterfront sections
  • Identify nearby active listings and open houses
  • Help guests understand the community layout visually

Do not compare or recommend—simply guide and inform.

5. AGENT CONNECTION (IMPORTANT)

If a guest shows interest or asks detailed questions:

If YES → Contact: Shelley Nesbitt / Assigned Agent

If NO → A member of David Roberts’s team will follow up

6. STAY CONNECTED

7. DEPARTURE — FINAL IMPRESSION

  • Thank each guest sincerely
  • Offer a warm, professional closing
  • Leave them with a polished, thoughtful final impression

COMPLIANCE GUIDELINES — CRITICAL

  • Do NOT discuss price or value
  • Do NOT compare properties or market conditions
  • Do NOT give opinions or recommendations
  • Do NOT discuss contracts, negotiations, or financing
  • Do NOT interpret information in a way that influences decisions
  • Do NOT present yourself as a licensed agent

When in doubt, defer to David Roberts or his team.

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ROYAL PALM PROPERTIES

Contact

SEND US A MESSAGE

    OUR INFO

    Tel: (561) 368-6200
    Email: david@royalpalm.com
    nicholas@royalpalm.com

    741 East Palmetto Park Road,
    Boca Raton, FL 33432



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